We are sorry you are not pleased with our solution right now.
ItвЂ™s our seek to provide high criteria of consumer care and satisfaction.
So we could react quickly to your issue, please inform us:
- Your address and name
- Your client quantity
- A clear description of the problem
- Information on what you will like us to accomplish to solve your issue
- Copies of any relevant papers
- Your selected daytime cell phone number
Here is simple tips to e mail us.
Monday – Friday 8am – 6pm
Customer Relations – Satsuma Loans – 1 Godwin Street, Bradford, BD1 2SU
Our complaints procedure
We make an effort to investigate your issue competently and impartially to fairly evaluate and address your issues.
We are going to cope with your issue just it to us, but please be aware that in some instances we may need more time to investigate as you send.
What goes on next?
We make an effort to resolve your problem within three business days. A letter will be sent to you and your right to refer to the Financial Ombudsman Service will be included if weвЂ™re able to resolve your complaint within this timescale.
If weвЂ™re perhaps perhaps not able to solve your grievance within three days that are working weвЂ™ll:
- Acknowledge your issue on paper within five trading days.
- If weвЂ™ve been not able to provide a response that is full your grievance by time 28, weвЂ™ll write to you personally once again to ensure our investigations continues to be on-going.
- Within the not likely occasion that individuals can not supply you our last reaction within 56 days (eight days), weвЂ™ll write to you personally having a progress upgrade and also will add information on how exactly to refer your problem towards the Financial Ombudsman Service.
Our final reaction to you may lay out plainly our research of one’s complaint, our choice and any remedial action which will be appropriate to your own circumstances.
In the event that you remain dissatisfied with this choice
YouвЂ™ll have actually 6 months through the date of y our last reaction to refer your issue towards the Financial Ombudsman provider.
The Financial Ombudsman provider is a free of charge separate and impartial intermediary body that investigates complaints between specific clients and organizations if they are unable to resolve the complaint. Please find their details below:
The Financial Ombudsman Provider
On Line Dispute Resolution (ODR)
Under EU regulation, from 15 February 2016, for services and products purchased online (or by other electronic means) you have the straight to refer any problem (ODR) who can place you in contact with the right human anatomy to assist resolve your grievance.
As weвЂ™re a UK monetary solutions business, the ODR will nevertheless refer you to definitely the Financial Ombudsman provider while the alternative dispute quality body. The Financial Ombudsman provider will back refer you to the complaints procedure until youвЂ™ve been already through this.
After youвЂ™ve been through our complaints process so you might prefer to go straight to the Financial Ombudsman Service.
But which includesn’t stopped ny’s check cashers from hoping to get in to the business. Between 2010 and 2014, the industry’s PAC and check that is individual showered a lot more than $370,000 in contributions on people in the Legislature, including $42,500 to Bronx Sen. Jeffrey Klein and their Independent Democratic Conference and $10,000 towards the Bronx Democratic company, led during the time by Assemblyman Carl Heastie, that is now the Assembly presenter.